Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags and in it's original packaging. You'll also need the receipt or proof of purchase. 

Refunds

You will be notified once we've received and inspected your return. If approved, you will be refunded for the cost of the product only to the original payment method. Refund time will depend on your card issuers policies. 

Shipping

You will be responsible for paying the shipping cost for returning your item. Shipping costs are non-refundable. 

Damages and issues

Please inspect your order upon receiving and contact us immediately if the item is damaged, defective, or incorrect item. 

You can reach us at info@aly-tek.com.au

Non-refundable items

Certain types of items cannot be returned custom made products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item/s.